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FAQs
Cancellation Policy
Cancellations or rescheduling of classes and treatments have a policy in place to protect the business as it can be really difficult to fill spaces last minute and we need this income to keep the lights on. It is never personal and is not intended to punish anyone.... We really appreciate your business and know that you will understand the struggle for small businesses to stay open in this economy.
Classes - 24 hour policy. Within 24 hours notice you will forfeit your session cost.
Treatments - 48 hour policy. Over 48 hours before your treatment time you are welcome to reschedule. Within 48-24 hours notice you will forfeit your deposit. Within 24 hours notice you forfeit your full session cost.
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Reformer
Q - Can I join any class?
A - Not really, if you have never participated in reformer Pilates before we do require you to attend the beginner course, beginners workshop or have a 1-1 so we can assess and see your movement patterns and understanding of your body. This is for safety. I want you to get the most out of your classes and to be completely safe.
Q- What should I wear?
A- Whatever you feel comfortable in. Form fitting clothing does help the instructor to see how your body is moving, but if you are more comfortable in a baggy T, feel free to wear that!
Q- Is reformer beginner friendly?
A - not all classes are the same... Make sure you read the description and choose a class that suits you. If you are brand new, book onto the beginners course or workshop.
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Mat Pilates
Q- Can I join if I am a beginner?
A - Yes absolutely, classes are for all abilities.
Q- Do I need my own mat?
A - No, we have mats, but you are welcome to bring your own if you prefer.
Assessment/ PT / Treatments
Q- What should I wear?
A- ideally leggings and a tight fitting top so I can see your posture.
Or shorts for Men with a form fitting top.
Q- Will you be able to fix my issue?
A- I will not know until I assess you, I am not a Dr so I cannot formally diagnose you with anything, I can just give my opinion and reasons why I think that may be the problem. I will discuss the route I think would help. Some times this may involve me referring you to your Dr or an osteopath.
Q- Can you treat me after I have been diagnosed by someone else?
A- Yes absolutely! If you know what the issue is I can help to rectify.
Q- Nothing else has worked, will this?
A- I can't answer that. I have had lot's of other patients who have tried various other options with little results, who have had great results with me. I don't use a generic plan, I don't give you a sheet of paper with a few exercises on and send you on your way. Everything is bespoke to you. Sometimes it will be a little bit of trial and error, but we will do our very best to get you results. Using manual therapy and corrective exercises we can create great outcomes, that you typically don't get just doing one of the other. hey work in tandem together.
Parking
There is really reasonable parking in Sainsburys car park.
Late evenings when Sainsburys is closed you can find street parking close to the studio
General
Q- Is there anything else I need to be aware of before attending?
A- Yes, by attending class you agree to the following terms...
1. Assumption of Risk
I understand that participating in Reformer Pilates classes at Studio 214 involves physical activity. This carries a risk of serious injury, including but not limited to muscle strains, sprains, fractures, dislocations, or aggravation of pre-existing conditions. I acknowledge I am voluntarily engaging in these activities. I assume all risks related to my participation. This includes any injury from using equipment, facilities, or my own physical condition.
2. Medical Conditions
I confirm I am physically fit. I have no medical conditions preventing my safe participation in exercise classes. All health information I provide is accurate and complete. If pregnant, I consulted my doctor. I informed the instructor before participating. I understand it is my responsibility to inform Studio 214 of any health changes. These may affect my safe participation.
3. No Medical Advice Provided
I understand Studio 214 instructors are not medical professionals. They do not diagnose conditions or provide medical advice. Any guidance on exercises or modifications is not medical in nature.
4. Emergency Medical Consent
In the event of an injury or medical emergency, I authorize Studio 214 staff to seek necessary medical attention. This includes calling emergency services. I agree to be responsible for any associated costs.
5. Liability Waiver
I release, discharge, and hold harmless Studio 214. This includes its instructors, employees, and contractors. This covers any claims, liabilities, or demands. These may arise from my participation in any classes or activities at the studio. This waiver extends to personal injury, accidents, or illnesses. These may occur while attending or participating in Studio 214 classes.
6. Late Arrival and Cancellation Policy
I understand arriving late may prevent my class participation. No refunds are provided for late arrivals. I also agree to Studio 214's cancellation policy. It requires cancellations at least 24 hours before class. This avoids charges.
7. Use of Facilities
I understand Studio 214 does not have dedicated changing rooms or showers. I will arrive prepared for class. If I need to change, I acknowledge facilities are limited to one toilet cubicle.
8. Photography and Media Release
I grant Studio 214 permission to use photographs or videos taken of me during classes. This is for promotional purposes. It includes social media, the website, or other marketing materials.
9. Agreement
By attending class, I confirm I have read and understood all terms. I had the opportunity to ask questions. I accept full responsibility for my participation. I agree to comply with Studio 214's policies and guidelines.
