Cold plunge

Cancellation Policy

By booking the recovery room experience you agree to the terms and conditions below. Studio 214 has the right to terminate your booking at their discretion. You will receive a 2 separate waivers to sign for your participation in class and also for your use of the cold plunge. Anyone entering the sauna/cold plunge assumes full responsibility for their medical / health condition, including but not limited to, any medications the guest may be taking which could result in a medical emergency or unsafe condition. All conversations about your health and wellbeing between guests and staff will be strictly confidential unless there is a safeguarding issue or immediate concern for safety. Any advice offered is intended to support general wellbeing and personal empowerment, not to diagnose, treat, or replace guidance from qualified healthcare providers. Always consult with your GP or a licensed medical practitioner before making any significant changes to your health regimen. You acknowledge a mutual understanding of the value of our time. Cancellations made more than 48 hours before your scheduled session are eligible for a full refund. Cancellations made within 48 hours of your appointment are not eligible for a refund, but you may reschedule once for a future date. Cancellations within 24 hours of your appointment are non-refundable and cannot be rescheduled. Exceptions may be made in extreme circumstances. If this applies, please contact the team directly via phone or WhatsApp message. Please note: Sending a message does not guarantee the change has been accepted-you must receive a confirmation response to validate any updates to your booking.